ISSN 2756-3634
International Journal of Accounting, Auditing and Taxation ISSN: 2756-3634 Vol. 5 (1), pp. 001-008, January, 2018. © International Scholars Journals
Full Length Research Paper
Employee dissatisfaction with organizational change: An Empirical study of a technology services company
Liang-Chuan Wu* and Maggie Wu
Institute of Technology Management, National Chung Hsing University, 250, Kuo Kuang Rd., Taichung 402, Taiwan.
Accepted 19 April, 2017
Abstract
Employee satisfaction is one of the key factors that influences an organization’s performance and is thus critical to the organization’s success. In this paper, we report on an empirical study of employee dissatisfaction with organizational change, which resulted in huge staff turnover and hostility towards management. We examine in-depth how and why such a high level of dissatisfaction, which was well beyond management expectations, developed. First, we explore the organizational context and systematically extract the constructs that lead to employee dissatisfaction. Then, we integrate the constructs into a model to explain the dissatisfaction and resistance to organizational change. In this model, “benefits,” “workload,” and “promotion” lead directly to employee dissatisfaction, while “age” and “expertise” function as moderating constructs. Our study contributes to the literature by using qualitative research methods to explore employee dissatisfaction with organizational change. Top managers are best served by learning more about employee dissatisfaction, and making transitions during organizational change smoother and more effective.
Key words: Employee dissatisfaction, organizational change.